The majority of organizations had to quickly adapt to remote work, spending almost immediately on an entirely new set of digital tools and security solutions. But after a few years, many small- to medium-sized enterprises are still utilizing the same mix of AV gear and piecemeal communication solutions that barely got them by.
It is surprising how quickly non-techies picked up new abilities and approaches to continue helping their clients. However, if you’re just getting by with your communication, it’s likely beginning to affect the relationships you have with your customers and with your staff.
UCaaS: What Does It Mean?
Unified Communications as a Service is referred to as UCaaS. Businesses can manage all types of communication more effectively, which combines numerous communication tools into a single system. Users are able to communicate at any time, anywhere, and with anyone.
Using unified communications, your staff members can take part in video conferences while working from home, get work voicemails via email while on the road, and check to see if their coworkers are at their desks and accessible to answer calls without ever leaving the platform.
The Distinctions between UC and UCaaS
It can be challenging to describe the distinction between Unified Communications (UC) and UCaaS. UC solutions like Zoom and Microsoft Teams are available for immediate purchase. But the service part kicks in when you need to alter or add users, connect other lines, and more.
These platforms provide a tonne of features, but management, security, and configuration call for specialized knowledge and effort. It’s wonderful if you have an internal IT team to manage this. But if not, working with a knowledgeable UCaaS provider would probably be much better for you.
Why Employee Productivity Is Increased by Unified Communications
How many times a day do you or your team members switch between several communication channels to find the data or files you require? Does your onboarding process take longer and cause you more stress when you use numerous tools? Do some of your tools share functionality with one another?
However, the following most recent figures really make the point home:
- 86% of workers and executives point to the absence of efficient
- Collaboration and communication are the primary reasons why businesses fail.
- 97% of workers think that communication affects their ability to complete tasks on a daily basis.
- Productivity can rise by up to 30% when workers are provided with better communication tools and training.
Unified Communications Features
The features that unified communications provide go well beyond voice calling and chat. Among the features that unified communications offers are:
Your staff members can record, transmit, retrieve, and forward voicemail and email messages using voice messaging from a single synchronized message repository.
With hot-desking, workers can temporarily switch to another workstation or even share phones without losing up their individual settings and phone configuration.
Desk-to-desk video conferencing gives your staff members access to in-person, real-time connections, promoting individualized collaboration and improved accessibility.
No matter where they are working, your staff may be reached thanks to dynamic extensions. Employees can remotely access dependable phone connections and sync desk, mobile, distant, and home phones with transfer functions.
Employees who work remotely can access the same voicemail, conferencing, and corporate security tools. Overall, unified communications ensure that communications and productivity are unaffected by situations that would otherwise cause traditional phone systems to fail.